Exceeding Expectations with HSA Home Warranty
By Nick Caruso
Published in RISMedia’s Real Estate magazine, www.rismedia.com
For many Americans, buying a home is one of the biggest decisions – and purchases – of their lives. Even after the dotted lines are signed, there may still be added costs should a problem arise in the home shortly after close. How can sellers reassure apprehensive buyers? They can provide them with a safety net: a home warranty.
Fonville Morisey Realty, a Long and Foster Company and 20 year market leader in the Research Triangle, North Carolina market is well adept with working on transactions with home warranties attached. With 11 sales offices strategically located throughout their market and over 600 sales associates, Fonville Morisey has found success in partnering with HSA Home Warranty to offer an added bonus that benefits both buyers and sellers.
“HSA has proven to be a great partner for us,” says Mary Kay Pendergraph, general manager at Fonville Morisey. “The warranty coverage is superior, the pricing is competitive and we have found them to be very good about paying claims.”
The HSA home warranty plan is a comprehensive plan that covers major systems like heating and air conditioning systems, as well as many other appliances that are used on a daily basis, like dishwashers and stoves. The company’s coverage is offered nationwide and repairs or replaces covered mechanical systems and appliances that fail due to normal wear and tear during the coverage period. With a home warranty in place, Fonville Morisey’s clients are protected from the financial burden that comes with unexpected failures in the home, avoiding post sale disputes about who should pay for repairs. Most problems can be handled with just one easy call to HSA.
According to Pendergraph, offering an HSA home warranty provides agents and clients with peace of mind.
“Having a warranty on the home reduces unexpected repair costs after closing for our buyers. When a seller places a warranty on the home at the time of listing, it can also be a powerful marketing tool,” she says. “Both of these are great benefits to our clients and to our associates.”
Fonville Morisey has a long history of innovation and commitment to delivering a “one stop shopping customer experience,” states Pendergraph. The company strives to offer all the services a home buyer or seller would require, including an award winning Relocation Department, a highly regarded Title Company (Guaranty Title, LLC) as well as their own mortgage banking company, FM Lending, a full service mortgage lender that consistently ranks as one of the top 10 lenders in the market.
The company’s affiliation with HSA further assists them with providing the top tier service levels they’ve been offering since 1973.
Recently, HSA was particularly helpful in assisting one of Fonville Morisey’s seller clients. The seller had agreed to purchase an HSA home warranty for the buyer of her home. A few weeks after it was listed, the seller woke up to find that she had no hot water. Her hot water heater was broken and needed to be replaced. At the last minute, she remembered she had the HSA home warranty and called her agent. Fonville Morisey was able to get the situation handled immediately and get a check cut to the seller for a portion of the replacement cost.
“Our seller was elated when she heard the news that HSA was willing to go the extra mile for them and take care of the situation,” says Pendergraph. “The seller thanked our agent over and over. This kind of positive feedback is huge for HSA and for Fonville Morisey.”
When Fonville Morisey clients make the decision to purchase an HSA home warranty, they not only receive a protection plan that provides comprehensive coverage on their major investment, but also a level of service that will surely exceed their expectations.
“Service truly matters to HSA and Fonville Morisey. It’s what sets us apart,” adds Pendergraph. “We know the level of service homeowners expect and together strive to exceed that by taking the time to listen to the needs of each customer. “
“As we all know in this business, each customer’s situation is unique and requires a personalized response. It is a pleasure to find a partner, like HSA, that shares our same commitment to that level of service.”
For more information, visit www.onlinehsa.com.