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I Filed a Claim. Now What?

I Filed a Claim. Now What?

You woke up one snowy morning, and realized the temperature outside was a little too close to the one inside. Or, your refrigerator light won’t come on, and your food’s about to spoil. Maybe the garbage disposal is making a strange noise, and food is backing up into the sink. Whatever issues arise with your home’s mechanical systems and appliances, and no matter what time of day it is, the first thing you should do is contact HSA Home Warranty to report the failure by calling 1-800-367-1448, or online through www.myhomewarranty.com.

What's Next with my Home warrantyInitial Claim Call

Based on our very own tracking software, an HSA representative will identify if a system or appliance is eligible for coverage under your warranty plan. If eligible, HSA will send a prescreened service contractor from our Preferred Vendor Network to your home as soon as possible. We ask that they contact you within two hours of your initial claim to schedule an appointment to diagnose the issue. If a contractor from our network is unable to respond in a timely manner, we will send a contractor from outside our network to ensure you get the fastest service possible.

Service Contractor Visit

When the service contractor arrives at your home, they will diagnose the problem and call HSA. Many of our service contractors can make a decision and perform the necessary repairs on the spot, saving you time and money, while fixing an issue as quickly as possible.

The service contractor may call HSA to determine if your mechanical system or appliance needs to be repaired or replaced. HSA will then tell you about any next steps. Many claims are completed in 48 hours or fewer. You can always call HSA for an explanation of your claim.

Feedback

We welcome any and all feedback about your service experience with our service contractors. We treat every claim dispute or service complaint as a high priority, follow up on each one and use your comments as we evaluate relationships with the service companies we work with. We also have Senior Service Associates available to help with questions about your claim.

It is very important to read your contract. A contract is mailed shortly after inception. You can also access a copy once you have registered under “my membership” at www.myhomewarranty.com. Call us at 1-800-367-1448, and we would be happy to fax or mail you another copy.


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